Albert Heijn

Asked for help at the self checkout counter. I was supposed to get 1 product for free but it didn’t get registered and I didn’t want to pay for two products when I could get one for free. She told me that it could be deleted from the list and if I would like that. So I assumed that she would delete that for me. She walked away and I got confused and asked her for help yet again and she started yelling at me with a really sour face and indirectly saying why people like me are so stupid….so racist and incredibly unprofessional.

Very easy to access from the underground parking which is free from Monday to Thursday. Good selection and not busy. However, these self cash registers have this ridiculous restrictions which make you feel like a thief. You buy 11 items and the system calls an attendant to check the 10 out of 11! And this is happening half of the 4 times per week I visit this shop. I know it's not up to the manager to change that but they can provide feedback to their HQ. Next time this happens, I will not be that polite although the kids working there just follow orders. PS: Nothing has changed in that policy described above. I talked to the girl responsible on that shift on 29/09 but of course she could not do anything to change that. Checking now other comments, I can see there is a pattern with the foreigners being constantly harassed with this "checking" of products. The only solution is to boycott this company and move to a super market who treats customers with respect.

Racial profiling at the self checkout. I was there twice, and used the self checkout. Both times a staff person came and re-scanned every item in my bag, saying that "there might be a mistake". Both times my bag was the only one being scanned while every other shopper came and went. No "mistakes" were found, obviously. I scanned every item calmly, putting them directly into the bag after the scan. There was absolutely no signs of mistakes, it was pure racial profiling. I left the place in disgust.

Asked for help at the self checkout counter. I was supposed to get 1 product for free but it didn’t get registered and I didn’t want to pay for two products when I could get one for free. She told me that it could be deleted from the list and if I would like that. So I assumed that she would delete that for me. She walked away and I got confused and asked her for help yet again and she started yelling at me with a really sour face and indirectly saying why people like me are so stupid….so racist and incredibly unprofessional.